All Entries in the "Manage Your Restaurant" Category
PLAY NICE! CUSTOMER SERVICE & YOUR STAFF
While your staff can be trained to recite restaurant specials, enlighten customers on the exact region a seafood item has been caught from, and pour wine correctly, trying to teach them to be nice to customers can be a lot tougher. Good manners are generally instilled in a person at home. And, unfortunately, exuding a [...]
TAPPING INTO THE FATHER’S DAY MARKET
Father’s Day – on Sunday, September 5 – is one such occasion, where people will be looking for ways to honour their dad. Besides going the usual “jocks and socks” routine, many consumers are now also looking to celebrate with Dad in another way – via his stomach with a hearty meal. The consumers – [...]
Can’t afford to pay the higher salaries for well-trained front-of-house staff?
Can’t afford to pay the higher salaries for well-trained front-of-house staff? So train them! There is evidence that today’s worker considers learning and development to be a key motivator so it’s important to make sure this is in place and working well for both the business and the individual. Progression through development is an important [...]
Staff managment in your restaurant
I have heard it said that the definition of a management consultant is ‘one who charges a fat fee to state the obvious’. If you spend some time practising as a consultant, you come to see that the statement is not totally in jest. Like most good humour, there is an aspect of truth in [...]
How to choose the best suppliers?
// // Whenever we have to replace or upgrade things, one big problem is always choosing the right supplier which offers good solutions without charging an arm and a leg. How to choose the best suppliers? This is a common challenge faced by small and medium enterprises run by their owners, but there are some [...]
Recruiting floor staff for your restaurant
I have always believed that the recruitment of staff is the most important of all the tasks in a manager’s routine. My logic is simple — as your business grows, you can’t do it all yourself; you need competent people around you who can translate your vision into action. If you hire badly you create [...]
A Critical Look at Chef Training
Our current shortage of experienced cooking staff is creating the situation where young and inexperienced cooks are being pushed into supervisory positions before they have the skills or the experience to handle these roles. Rapid expansion of the industry has caused supply and demand problems, and it has reached the point where it is now [...]
Popular traditional and innovative dishes
Even the trendiest menu needs these two: golden oldies and the signature silver. Ever find yourself compulsively singing a song over and over again? Usually lyrics from some dumb commercial jingle you heard on the radio or TV? “Make new friends, but keep the old; one is silver, the other gold.” Trite, we thought, but [...]
8 tips to save energy and dollars
The hard work to save energy and dollars does not require plenty of time or money. WATCH OUT FOR ENERGY CONSUMPTION Tracking your every month electricity, water, sewer, trash etc. consumption is a first step toward savings. SCHEDULE OR AUTOMATE EQUIPMENT STARTUP Leaving equipment on standby costs you money, and so does turning on your [...]
To follow fashion, or not?
Trends come and go – from the catwalk to the culinary scene. So, how do you know which fashion waves to ride and which are just short-lived fads best avoided? There are a few things to consider… Firstly, look at whether the trend actually makes sense for your restaurant. If you mostly attract steak lovers [...]
