All Entries in the "Manage Your Restaurant" Category
If you considering developing a brand for a few existing sites, where to start?
If you considering developing a brand for a few existing sites, where to start? The first thing to do is to be clear about what you want to achieve in the long term.Then define what your brand is all about – what makes you different? Why do your customers keep coming back? Be holistic Consider [...]
Staying ahead of the market
Why do some businesses manage to stay contemporary and fresh, while others seem to become locked in the past? I’ve been concerned with the problem of how to teach business owners and managers to stay ahead of the market for some time. A spate of distressing phone calls from troubled business owners have prompted me [...]
‘No worries, I’m insured . . .’
I was visiting one of my alpine clients when one of those totally unexpected disasters happened. We were driving along a winding, narrow road and had a nasty head-on accident with one of my client’s 4wd vehicles. It was one of those unfortunate situations where nobody was really to blame. We both got caught with [...]
Drinks sales are a vital part of your revenue
It is not a secret, pubs are becoming less of a local boozer and more of a place to enjoy a fine meal and a drink with your friends and family. And with customers becoming more value-savvy after GFC, the majority of drinks sales are taking a hit. Mark it up To start with, the pricing of [...]
Hospitality hidden traps
A cautionary tale. Recent events have highlighted some of the hidden traps you can fall into in this industry . . . It all started some years ago. I was called by one of my clients to help with a problem with her Chef. My client has worked very hard over a number of years [...]
PLAY NICE! CUSTOMER SERVICE & YOUR STAFF
While your staff can be trained to recite restaurant specials, enlighten customers on the exact region a seafood item has been caught from, and pour wine correctly, trying to teach them to be nice to customers can be a lot tougher. Good manners are generally instilled in a person at home. And, unfortunately, exuding a [...]
TAPPING INTO THE FATHER’S DAY MARKET
Father’s Day – on Sunday, September 5 – is one such occasion, where people will be looking for ways to honour their dad. Besides going the usual “jocks and socks” routine, many consumers are now also looking to celebrate with Dad in another way – via his stomach with a hearty meal. The consumers – [...]
Can’t afford to pay the higher salaries for well-trained front-of-house staff?
Can’t afford to pay the higher salaries for well-trained front-of-house staff? So train them! There is evidence that today’s worker considers learning and development to be a key motivator so it’s important to make sure this is in place and working well for both the business and the individual. Progression through development is an important [...]
Staff managment in your restaurant
I have heard it said that the definition of a management consultant is ‘one who charges a fat fee to state the obvious’. If you spend some time practising as a consultant, you come to see that the statement is not totally in jest. Like most good humour, there is an aspect of truth in [...]
How to choose the best suppliers?
// // Whenever we have to replace or upgrade things, one big problem is always choosing the right supplier which offers good solutions without charging an arm and a leg. How to choose the best suppliers? This is a common challenge faced by small and medium enterprises run by their owners, but there are some [...]
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