Can’t afford to pay the higher salaries for well-trained front-of-house staff?

Can’t afford to pay the higher salaries for well-trained front-of-house staff? So train them!

There is evidence that today’s worker considers learning and development to be a key motivator so it’s important to make sure this is in place and working well for both the business and the individual. Progression through development is an important contributor to employee engagement and retention.

It also goes a long way in ensuring that your customers receive consistently good service.

Here are top 10 tips for retaining talented people on a budget:

• Do: job swaps and on-job training; look at the possibilities supplier led training sessions and experiences.

• Recruit for attitude and not necessarily for skill, identifying at interview stage where the skills gaps are and how you’ll be able to fill them

• Take the time to design a really comprehensive induction for new people to get them up to standard on ‘how things are done around here’.

• Involve the team; you’ll find team members will enjoy helping to develop their new colleagues and will develop themselves from being tasked to come up with up with creative and workable solutions. Ask new people to share their knowledge with others.

• People have different skill and experience levels so play to their strengths. Treat them as individuals when it comes to learning. This way you will receive maximum benefit from your investment.

• Make sure you have regular reviews in place to manage performance, track progress, manage aspirations and consult with your people.

• Make sure managers are properly trained. Leadership development is one area really worth investing in. Talk to a provider about the return on investment you’re likely to achieve. They the emphasis should be on practical solutions that will benefit your business immediately, backed up with appropriate amounts of theory.

• Celebrate successes and achievements to encourage a culture of continuous improvement.

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